Delete your Onbia account

In the app

1. Open the Onbia app and sign in.
2. Tap Profile in the bottom bar.
3. Tap Delete account, review the information and continue.

You are signed out as soon as the deletion is complete.

If you cannot use the app

From the email address registered to your account, send an email titled "Account deletion request" to jws.onbia@gmail.com. After confirming your identity, we process the request within 30 days and let you know. If you signed up with Apple's "Hide My Email", please send it from that relay address.

What is deleted

• Your email address, name and Apple/Google sign-in links
• Push notification tokens and sign-ins on all devices
• Your membership in all groups and organizations. Remaining points can no longer be used, and pending reward redemptions are cancelled.

What is kept

Past attendance, points and redemption records remain so group records stay accurate, with your email, name and other identifying information removed. Information the law requires us to keep is kept for that period and then deleted. See the Privacy Policy for details.

If you are an organization admin

If a group in an organization you created still has other members, archive the group or remove its members before deleting your account. When you delete your account, the organization's remaining groups are archived as well.